Phone Banking (IVR)

• Inquiry about your account balances (current, savings, joint investment account).
• Send an SMS containing your IBAN number.
• Inquiry about the last 10 transactions on your accounts.
• Get a summary of your account balances via email.
• Inquiry about existing loans on your accounts.
• Transfer between your personal accounts or to other customers’ accounts within the bank.
• Transfer/inquiry services for your installment credit cards (standard Visa, online shopping).

Other services:

• Request an account statement.
• Request a cheque book.

Steps to Access IVR Banking:

1. Call 065003300 from any phone (landline or mobile) within Jordan.
2. Call the toll-free number 080022224 from any landline within Jordan.
3. Call 0096265003300 from outside Jordan and select the IVR service by entering (1).
4. Enter the last ten digits of your primary Visa Debit card number from left to right. The digits are denoted by X and follow the numbers shown below: 424454XXXXXXXXXX.
5. Follow the voice prompts on the system regarding entering your direct debit Visa card PIN and instructions on accessing the various services provided.

General Guidelines

• The sub-account number is the last 3 digits of your 13-digit bank account number. For example:
  • For account number 101012345500, the sub-account number in this case would be: 500.
  • For account number 1010123456610, the sub-account number in this case would be: 610.
• When you listen to your account balance, you will not hear currency fractions. However, fractions will be mentioned when listening to account transactions.
• When inquiring about your installment card balance/transactions, the balance may not reflect transactions that have not yet been posted to the bank's database.
• Under the account inquiry option, if you choose to receive a summary of account balances or transactions via email, it will be sent to the email registered with the bank. If there is no registered email, please visit your branch to add your email address for this service.

• The money transfer service is limited to transfers from your current and savings accounts in Jordanian Dinar or US Dollar only.
• When transferring from your Jordanian Dinar account to your US Dollar account, it will be executed at the bank's approved exchange rate, with a currency difference commission according to the bank’s fee schedule.
• The transfer amount must be a whole number (no fractions).
• The daily transfer limit through the service is as follows:
  • Between your accounts: JD 2,000 or its equivalent in USD per day.
  • To another customer’s account within the bank: JD 500 or its equivalent in USD per day.
• Transfers to your installment card are limited to transfers from current or savings accounts in Jordanian Dinar only. The transfer amount must not exceed your credit card limit, and the amount will be posted to the account after 24 hours.
• Cheque Books can only be requested through the service if you have a current account in Jordanian Dinar.

Security Tips:

• Your Visa credit card number and PIN are for your use only and should not be shared with anyone. You can change your PIN at any time.
• If you incorrectly enter your card PIN three times, the IVR Banking service will be temporarily suspended automatically. You will need to visit your branch or any bank branch to request reactivation.
• If your primary Visa credit card is lost or stolen, blocking the card will automatically disable IVR Banking access, as you cannot access the service with a blocked card number.
• If you suspect unauthorized access to the service, you can immediately change your card PIN through the bank’s ATMs. You can also visit a bank branch or contact the phone service center during business hours to request service suspension.