Security Statement

Security Statement

Protecting Your Information

At the Islamic International Arab Bank, protecting your personal information and ensuring its confidentiality is a top priority. We take appropriate measures to safeguard your personal data and prevent unauthorized access. This includes implementing advanced technologies such as encryption, identity verification, antivirus protection, and intrusion detection systems.

We are continuously committed to applying the highest international standards in information security, such as PCI, ISO/ISMS, and COBIT, in addition to full compliance with the requirements and guidelines of the Central Bank.

Password Security

Passwords are the keys to your personal information and accounts. Below are some steps you can take to protect yourself and your data:

Dos

Don’ts
  • Use at least six (6) characters
  • Use both letters and numbers
  • Use special characters when possible (@#&$)
  • Use a mix of UPPER and lower case
  • Cover the keyboard with your hand while typing
  • Change your password periodically

 
  • Do not use names
  • Do not use personal information
  • Do not use common or easily guessed words
  • Do not write it on a sticky note and post it on your monitor
  • Do not keep it in a drawer
  • Don’t use the same password for multiple applications
  • Don’t reuse old passwords

 

Security Tokens and Access Credentials

To protect your account and digital identity, ensure the confidentiality of your login information such as your username, password, and verification tools (e.g., token devices or one-time passwords [OTP]). These tools confirm your identity within the bank’s systems, and any negligence in protecting them may allow others to access your accounts and perform unauthorized transactions.

Common Fraudulent Attacks

Social Engineering

Social engineering is a deceptive fraud technique that manipulates individuals rather than breaching systems. It aims to trick victims into revealing personal or confidential information that should not be shared with strangers. These attacks may come through phone calls, emails, text messages, faxes, or even regular mail all designed to gain trust and extract sensitive information for fraudulent use.

Phishing

Phishing is a form of social engineering intended to obtain your personal information (such as credit card numbers, passwords, or account details) for fraudulent purposes. Fraudsters may request this information via emails or messages that appear to come from trusted sources like your bank or credit card company, or through fake websites designed for this purpose.

  • Tips to Protect Yourself from Phishing:
  • Do not reply to the message or click on any links
  • Contact us and delete the email after reporting it
  • Ensure your antivirus and antispyware programs are up-to-date and scan your device, especially if you clicked on a link or attachment in the email

Email and SMS Spoofing

Email and SMS spoofing involve sending messages that appear to be from a trusted source, but in fact come from another origin.

Example:
A fraudster sends an email identical to one from a known institution, requesting a funds transfer to a new bank account. In reality, the account belongs to the fraudster not the actual institution you deal with.

Identity Theft

Identity theft involves stealing sensitive personal data such as a national ID number, social security number, or bank account information to open accounts or conduct transactions in the victim’s name without their knowledge.

In some cases, fraudsters may impersonate bank employees to request such information. Always verify the identity of the person or organization contacting you by phone, email, or any other means by requesting official identification before sharing any personal or financial details.

Please note that the Islamic International Arab Bank will never request such information (e.g., username, password, PIN, OTP). If you receive such a request, do not engage or share any confidential information, and contact us immediately to report it.

Additional Tips to Protect Your Personal Information

  • Exercise extreme caution when shopping online. Only enter your credit card and personal details on trusted websites and during transactions you initiate.
  • Always use a secure site with 3D Secure authentication when entering credit card numbers or personal details online. Verify the security certificate before sharing any information.
  • Regularly use the bank’s services (such as online banking, SMS, phone, or ATMs) to monitor your account activity and identify any fraudulent transactions.

Management of Information Obtained Electronically

Personal information received through electronic channels such as access to the Islamic International Arab Bank website, internet banking services, mobile apps, or email is protected to ensure your privacy and security.

Collected data may be used to meet your banking needs, improve our products and services, measure visitor traffic on different parts of our website, and identify opportunities to serve you better.

Website Usage Tracking- Cookies

When visiting any website, your device may automatically store temporary data known as "cookies." These cookies are used to identify and track devices that previously visited the site, without collecting any personal data or accessing stored device information.

If desired, you can prevent cookies from being stored by modifying your browser settings to disable their acceptance.

Statement Updates

It may be necessary to modify our security statement from time to time. The updated version will always be available on our website.

Privacy

If you have any questions about this policy or would like more information about our privacy practices, please refer to our privacy statement or contact us.
 

To Contact us:
Call Center: 00962-6-5003300
080022224
Email: INFO@IIABANK.COM.JO