Frequently Asked Questions

what are the working Hours of Arabi Islami Customer Service Center (call center)?
  • Our call center team is available 24 hours a day, 7 days a week.
Does Arabi Islami bank offer an internet card?

 Yes, and it's an internet credit card. For any inquiries, please call Arabi Islami Customer Service Center.

Are there Arabi Islami branches in malls?

Yes, We are available in 7 malls:

Izmir Mall / Hashmi
Areefeh Mall / Tabarbour
City Mall / Medical City Street
Plaza Mall / Mecca Street
Istiklal Mall / Istiklal Street
Arabella Mall / Irbid
Raya Mall / Medical City Street

How can I download the mobile banking application for IIAB?

You can download our new Arabi Islami mobile application through your phone's store or use this link (tap here) ,then you can register through the application and follow the steps.

How can I get the IBAN for my account ?

You can get your IBAN by visiting one of our branches, or through our website by clicking on the following link: IBAN (taking into consideration the instructions in the link), or by calling IIAB IVR (phone banking) where you will receive a text message on your mobile phone number with your IBAN .

How can I open an account at the Islamic International Arab Bank?

our valued customers can open an account through any of our current branches in the Hashemite Kingdom of Jordan with the required documents (civil status ID - a copy of the water or electricity bill or a lease contract).

How can I transfer my money to the Islamic International Arab Bank?

You can transfer money between accounts within the IIAB accounts through the e-channels services (mobile application - internet banking - ATMs - IVR), but if the transfer is from another banks it will be done by sending outward transfer form from any bank in your region to your account at IIAB

Can I transfer money from my personal account at the Islamic International Arab Bank to my other personal account in any other country or region where I currently live at?

You can do this process by filling outward remittances transfer form, also you can do so through IIAB mobile app or the internet banking (external transfer).

I want to inquire about the phone banking service , how can I apply for this service, and how much does it cost me?

We are pleased to inform you that Islamic International Arab Bank provides this service free of charge and it's availabe for 24 hours a day as a part of our e-channels services. And this service provides

  • Account Balance Inquire
  • Summery of your accounts balances via telephone or fax or by email
  • last ten transactions performed on your account
  • request a statement of account and checkbook
  • transfer funds between accounts
  • ​Inquiries about currency rates against the US dollar and inquiries about foreign exchange rates against the local currency
  • sending your IBAN by text message to the approved mobile phone number.
  • Edit your phone number
  • Inquiries about financing
  • Visa credit card services
How can we own a house (or cars or building materials) with Arabi Islami?

You can get your financing with Arabi Islami by either visiting our branches or calling Arabi Islami customer service center, or You can apply here