This is an additional protection service from Visa aimed at reducing the risk of online fraud through the Three-Domain Secure Program, involving the cardholder, the merchant, and the bank. It works by sending a one-time password (OTP) via SMS to your mobile phone to complete the payment on participating websites.

How to Use

• After completing your purchase and entering your card details, a new page will appear showing "Arabi Islami 3-D Secure" with the bank's and Visa's logos, prompting you to enter the OTP.
• You will receive an SMS on your mobile phone containing the OTP. Enter this code in the OTP field on the page.
• Press submit.
• A new page will confirm that the payment was successful.

*If you do not receive the OTP or it takes too long, press "Resend" on the page to send it again.

Frequently Asked Questions

What is the benefit of the Arabi Islami 3-D Secure?
It provides extra protection when shopping online by sending an SMS to your mobile phone to verify your purchase, ensuring your card is not used by someone else.

How can I enroll in the Arabi Islami 3-D Secure service?
All activated Visa cards for online purchases are automatically enrolled in this service. Simply follow the usage steps provided, with no need to enter any additional details.

Is there a fee for using the Arabi Islami 3-D Secure?
This service is free.

Are all the Arabi Islami Bank cards included in this service?
This service is available for the Arabi Islami Bank's Visa cards that are activated for online purchases only.

How can I identify websites and merchants that participate in the Arabi Islami 3-D Secure service?
Participating websites display the "Verified By Visa - VBV" logo during the payment process and on their checkout pages.

What should I do if the Arabi Islami 3-D screen doesn't appear during my online purchase?
The screen will appear only for websites and merchants that participate in the Arabi Islami 3-D Secure Service. If it does not appear, it means the merchant is not enrolled in the service, and the purchase will not be secured by the Arabi Islami 3-D Secure Service.

How long is the OTP valid?
The OTP is valid for a single transaction and for a short period of time.

What happens if I enter the OTP incorrectly?
You have three attempts to enter the correct OTP. After that, the transaction will be canceled, and the Arabi Islami 3-D Secure service will be blocked for all participating websites. You will need to contact the Arabi Islami Bank’s Custmoer Service Center to reactivate the service at 0096265003300.

When can I contact the Arabi Islami Bank’s Customer Service center for reactivation?
The Arabi Islami Bank is available 24/7 to assist you.

What should I do if I don't receive the SMS with the OTP?
If your registered phone number is correct and available, press "Resend" on the screen to try sending the OTP again. If the message still doesn't arrive, please contact the Arabi Islami Bank’s Customer Service center.

What should I do if I receive an OTP SMS without making an online purchase?
Please contact the Arabi Islami Bank’s Customer Service center to report the transaction. If confirmed that you did not make the transaction, request an immediate card cancellation and issue a replacement.

How can I update my mobile phone number?
You can update your personal information, including your mobile phone number, by visiting your branch or the nearest Arabi Islami Bank branch.

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